General Policies

 

Medical practices need to have policies and procedures to help them guide the actions of all individuals involved in the service. They ensure and endorse the well-being of all patients, staff and everyone who is connected to the practice. Our policies are meant to establish a professional and effective organization, and to provide consistency amongst staff, patients and everyone involved.

 

Discontinued Patients

 

If a patient is discontinued, they must complete a new patient form to be approved as a patient here again.

 

 

Payment Policies

 

Collection Policy

• Effingham Urology Associates does allow patients to make payments on their account.
• We do not charge interest on balances
• We do not require a set amount each month
• We DO require a payment to be received every 30 days.
• Patients will receive statements every month on balances
• Patients will receive 2 statements before being considered delinquent
• Patient will receive a reminder letter they have a balance and to please send payment.
• If payment is not received within 30 days of reminder letter, patient will be sent to collections.
• Once patient is sent to collections they will be discontinued from practice and we will no longer provide them with care.
• If patient would like to continue to be seen, payment must be made in full and new patient form must be submitted and approved by Dr. Nayak prior to any appointment being made.
• If patient has received any hardship discount and fallen behind on payments, this discount will be revoked and the entire balance will be sent to collections.
• Once account has been sent to collections, the patient must correspond directly with the collection agency, Effingham Urology will no longer accept payments from the patient.